Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
pebble-cipher is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit an enquiry form
- Email address for correspondence and marketing communications (with consent)
- Information about your training interests and requirements
- Payment information when you enrol in a course
- Employment and professional background information relevant to training
We also collect certain information automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent on our website
- Referral source and navigation patterns
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Process course enrolments and manage your participation
- Send relevant communications about our services
- Improve our website and training programmes
- Comply with legal obligations
- Protect against fraudulent or unauthorised activity
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit an enquiry form or opt in to marketing communications
- Contract: When processing is necessary to fulfil our training services
- Legitimate interests: For improving our services and website functionality
- Legal obligation: When required by law or regulation
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist in our operations (payment processors, email services)
- Professional bodies for certification purposes (with your consent)
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically:
- Enquiry data: 24 months from last contact
- Client records: 7 years from course completion (for certification purposes)
- Marketing preferences: Until you withdraw consent
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing based on legitimate interests
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the Information Commissioner's Office
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and restricted access controls.
International Transfers
Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where transfers outside these areas occur, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notification where appropriate.
Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact:
Data Protection Officer
pebble-cipher
47 Clerkenwell Road
London EC1M 5RS
United Kingdom
Email: [email protected]